Refund and Return Policy

Effective Date: January 01,2023

At Web Pro Solutions LLC, we strive to provide top-tier web design, development, and security services to our clients. This Refund and Return Policy explains the conditions under which refunds may be issued, the process for requesting refunds, chargeback policies, and refund timeframes.

1. Services Covered

This policy applies to all services provided by Web Pro Solutions LLC, including:

1. Web Design & Development Services
   • Custom website design and UI/UX creation
   • Website development and coding
   • CMS integration and custom web applications
2. Web Security & Desktop Support Services
   • Malware prevention, detection, and removal
   • Web Application Firewall (WAF) setup and management
   • DNS security and threat mitigation
   • Desktop support for software and network security

2. Refund Eligibility

Refunds will be considered under the following circumstances:

1. Web Design & Development Services

• Non-Delivery: Service paid for but not initiated or delivered.
• Incomplete Work: Project milestones or deliverables not met as per the signed agreement.
• Duplicate Billing: Accidental double charges for the same service.

1. Web Security & Desktop Support Services

• Service Failure: Services fail to perform as promised (e.g., malware threats not mitigated), provided the client followed all recommended setup instructions.
• Non-Delivery: Service purchased but never provided.
• Duplicate Billing: Accidental multiple charges.

1. Trial or Promotional Services

• Services offered as trials or introductory promotions are eligible for a full refund if cancelled within the trial period.

Non-Eligible Scenarios:

• Dissatisfaction due to user error or failure to follow provided instructions.
• Changes in client’s IT environment that prevent service functionality.
• Services already fully delivered and accepted by the client.

3. Refund Request Process

To request a refund, clients must:

1. Submit a written request to support@wbprosolutions.com.
2. Include:
   • Full client name and account information
   • Invoice or payment receipt number
   • Service type and details
   • Reason for refund request
3. Cooperate with any troubleshooting or verification steps requested by our technical team.

Refunds will be reviewed, and Web Pro Solutions LLC reserves the right to approve or deny refunds based on service delivery logs and client compliance with instructions.

4. Refund Timeframe

• Refund requests are processed within 5–10 business days from the date of submission.
• Approved refunds are issued to the original payment method.
• Depending on your bank or credit card company, the refund may take 5–7 business days to reflect in your account.
• For partially completed services, refunds are prorated based on the percentage of work completed or service used.

5. Chargeback Policy

• Clients are encouraged to contact Web Pro Solutions LLC before initiating a chargeback with their bank or credit card issuer.
• Unilateral chargebacks may result in:
  • Suspension or termination of services
  • Denial of future service requests
• Disputed chargebacks will require verification of service logs, agreements, and client communications.
• Web Pro Solutions LLC reserves the right to contest chargebacks if services were delivered per the agreement.

6. Modifications to Policy

Web Pro Solutions LLC reserves the right to modify this Refund and Return Policy at any time. Updates are effective immediately upon posting at www.wbprosolutions.com/refund-policy. Clients are encouraged to review the policy periodically.

7. Contact Information

For refund or chargeback inquiries, clients may contact:

Email: support@wbprosolutions.com
Phone: +1 (877) 841-2415
Mailing Address:
Web Pro Solutions LLC
447 Broadway, 2nd Floor Suite, 1215
New York, NY, 10013, USA

Summary Table of Refund Eligibility

Service Type	Refund Eligible	Timeframe for Request	Notes
Web Design & Development	Yes, if non-delivery or incomplete	Within 14 days of milestone or project start	Partial refunds prorated based on work completed
Web Security & Desktop Support	Yes, if non-delivery or service failure	Within 14 days of service initiation	Partial refunds prorated
Trial or Promotional Services	Yes, if cancelled within trial period	During trial period	Full refund
Duplicate Billing	Yes	Within 30 days of charge	Full refund